Technology

Technology

Vensai provides enterprise design, delivery, support and maintenance for industry leading open source,custom and licensed software solutions. We currently support the following technologies:

  • Big Data

  • Microsoft SharePoint

  • Microsoft Dynamics

  • Microsoft SQL Server

  • Microsoft Exchange

  • SugarCRM

  • .Net Nuke,

  • Liferay

  • MySQL

  • Search Engine Optimization and Web Analytics

  • Pentaho, Jaspe and BIRT Business Intelligence Reporting

  • Cloud Services

  • Hadoop

  • Vensai Cloud Email

  • Amazon Web Services

Vensai development and support not only gives organizations SLA coverage on supported off the shelf products but also on custom solutions developed in Microsoft .Net, Java and PHP. Our over 12 years of experience delivery technical solution to the enterprise has led to very effective delivery models designed to effectively reach each client's unique objectives while reducing costs. Solutions delivered and supported by Vensai consistently result in higher user satisfaction while realizing a reduced Total Cost of Ownership. Vensai support engineers are backed by the open source communities they remain ever active in and steeped in the latest technologies. Thus providing our clients with expert resources to resolve any issue they may encounter quickly. Vensai will lead your organization down the path to extreme cost savings while ensuring you have a highly available best of breed enterprise solution that fits your needs, thus providing you with a single point of contact and accountability.

Enterprise Solutions as a Services

Vensai provides SLA support across development, test, staging and production environments. For those organization with existing IT infrastructure simply select those expensive pain points within your IT portfolio may want to turn into a pain free lower monthly bill and Vensai will present an Assessment, Transition Roadmap and Price Quote. If you have a new system you would like designed, developed, tested, hosted and supported Vensai can accommodate all aspects in a flexible monthly billing model.

Support Options

Vensai realizes companies may desire varying degrees of Enterprise Support so we offer three distinct levels for your organization to choose from.

  • Advisory Support: Designed for organizations looking for an experienced partner to assist in selecting, installing, configuring, customizing, integrating and developing in open source software but providing no hands on assistance.

  • Limited Support: Vensai will provide advisory support with an additional amount of hands on consulting hours per month. The desired number of hours can be designated prior to each month in increments of 10 hours at a discounted rate. If more hours are required in a given month they can be provisioned as needed at a slightly higher rate. The consulting hours can be used for any of the Vensai services listed in the table above.

  • Enterprise Support: In addition to the features of Advisory and Limited Support, this level includes 24x7 monitoring with proactive response to ensure proven upgrades and patches are applied as needed and ensure all systems remain operative at peak performance levels. Consulting hours are used as needed with no penalty for additional hours. Vensai will refund money for any production down situation incurred within our control.

Based on the system size and complexity, desired service level requirements and Support Level Vensai will provide the team required to exceed expectations. Different support levels can be selected across different service offerings as needed. Please see the example below:   

Vensai Enterprise Support Options


Service Description


Developer


Testing & Staging


Production


Support Hours



Development hours



Testing Hours



24x7


Response Time SLA


4 hours


2 hours


15 minutes


Submission Method

Online/Email


Online/Email


Online/Email/Phone


Hosting


Yes


Yes


Yes

 

Installation/Configuration


Yes


Yes


Yes


Integration

NA


Yes

Yes


Development


Yes


Yes


Yes


Testing Manual & Automated

Pen/Load/Unit/Integration

NA

Yes

Yes


Project Management


Yes


Yes


Yes

 

Vensai Indemnification for Open Source Software

Vensai provides indemnification coverage for open source in order to help enterprises guard against the intellectual property risks that can come with open source software. Vensai's indemnification coverage gives enterprises financial protection should a third party file an intellectual property infringement claim based on the use of open source software downloaded from the Vensai Certified Library. By mitigating the intellectual property risks associated with open source, Vensai allows enterprises to safely and securely use open source software.

Vensai is responsible

Vensai's  support gives your organization one number to call to resolve any issue in your solution. Opposed purchasing Support Level Agreements from each open source vendor with none of them having a vested interest or accountability in your overall solution. Vensai assumes responsibility for supporting the solution not the individual vendors open source product thus eliminating the finger pointing that is so common in enterprise open source solutions that span multiple vendors.

Proven best practices, experience and knowledge

Vensai's technical support team and consultants come armed with the extended Vensai Community, twelve years of experience delivering open source solutions to the enterprise, an extensive ever expanding knowledge base, proven best practices, an international delivery and support team, 24x7 availability, an excellent online issue resolution reporting system and tenured industry knowledge. No matter what issue you're experiencing or when it occurs Vensai has the in house expertise to resolve it quickly and correctly.

Supported Source Code Changes

It is a common practice and often necessary to modify the source code for open source software which in most cases requires a special support agreement from the vendor or even worst renders your solution unsupported. Vensai support can mitigate this common issue. Our Consultants and Support engineers are active in the community and actually contribute to the source code found in Vensai Certified open source packages. This makes Vensai uniquely qualified to modify the underlying source code for the open source software supporting your solution. Vensai will support your solution with source code changes as long as the changes are reviewed and approved by our governance board.

Anonymity

Many organizations gain strategic competitive advantages from their IT solutions. Thus public awareness of software used to provide IT solutions is frowned upon. Open source communities often promote awareness of issues encountered and software packages used. Vensai will act as a firewall to the open source community by providing software, updates, solutions and support without requiring any direct communication with the open source software provider. By using Vensai as your open source support and solution provider your anonymity is guaranteed.

 

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