Service Desk

Infrastructure Management

Vensai's Hybrid Enterprise approach delivers a wide range of core infrastructure services, including:

  • Data Center design, build and operation

  • Virtualization and Storage

  • Remote Infrastructure Management (RIM) services

  • Active Directory and Exchange Services

  • Application Support and Distribution services

  • Desktop Management

  • Server Management

  • System Integration Services

  • Wintel Server Support and Management Services

  • Service Desk

  • Database Management Services

Why choose Vensai as your IT infrastructure partner?

  • We provide path-breaking IT Infrastructure services and transformation solutions allied to your corporate objectives

  • We use the ITIL delivery approach to deliver effective, reliable, and consistent services

  • We provide 24x7x365 remote helpdesk for monitoring and managing RIM services

  • We use cutting-edge tools and methodologies to help standardize, virtualize and enhance your IT infrastructure

RIM Services:

Vensai's pioneering RIM services help clients enhance their critical IT investments while meeting the demands of the IT industry. Managing your application servers is an expenditure of time and resources that takes IT teams away from critical business initiatives - outsourcing servers to Vensai provides 24x7 remote environments where you can efficiently interact with your servers. Our experienced managers know what it takes to maximize investments in IT infrastructure.

Our RIM services include:

  • Server Hosting and Management

  • Application Management

  • Security Management

  • Service Level Management

  • Incident Handling

  • Technical Helpdesk

Our RIM services include L1 to L4 support levels that cover the entire range of infrastructure support required by our clients.

Active Directory and Exchange Services:

Vensai offers Microsoft Exchange and Active Directory services precisely geared to provide greater access to messaging systems and server computers that run Active Directory. Our Active Directory services resolve security issues and meet clients' never-ending compliance requirements by providing user authentication in a simple and efficient manner. Our proactive approach includes real-time monitoring of Active Directory services: if an issue is detected, Vensai's dedicated team is alerted and works to resolve your issue before it impacts your users. Vensai's services are designed to ensure the fitness, consistency, efficiency and reliability of your Active Directory and Exchange Server.

Vensai's Active Directory Services help you:

  • Safeguard your sensitive Active Directory data

  • Eradicate unregulated access to resources

  • Automate processes for user account creation in a secure manner in the Active Directory